How do I impersonate a member's account?

There are two ways to impersonate a member account: Through the Admin Panel and from the roster page of a workgroup.

From the Admin Panel:

  1. Highlight 'Users' from the Management Tools section
  2. Enter all or part of a member's name or email address in the text box, click search

Click the downward arrow in your search results under the Action column, and then select impersonate  

While impersonating, a message remains at the top of the screen with a button to stop.

From the roster of a workgroup

To impersonate someone in a workgroup, click on their name from the roster tab, and then select the impersonation option on the next page.